Contents

Phase 2 — Digital and Emerging Schemes · 7 min read

10 · Payment Apps and Unauthorized Payment Links

Customer payment links pointing to a personal account on a consumer payment app.

01The personal QR code

Consumer payment apps — Venmo, Cash App, Zelle, and similar — let anyone collect money with a username or a QR code. A fraudster replaces the business's payment link with one that routes to a personal account. Customers believe they paid the business; the business never sees the money.

  • Payment links, QR codes, or usernames that do not match the business's registered accounts.
  • Invoices or receipts generated outside the company's normal billing system.
  • Customer screenshots showing payment to a personal handle rather than the business.
  • A payment app account in an owner's name receiving funds that belong to the company.

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