Contents

Phase 1 — Classic Fraud Schemes · 8 min read

9 · Customer Deposits and Concealed Cash Shortfalls

Customer deposits collected in advance and spent before the goods or services are delivered.

01The deposit that funds the present

When a business collects deposits or advance payments, it creates a liability — it owes the customer either the work or the refund. A fraudster spends the deposit now and conceals the shortfall by using the next customer's deposit to cover the last one. The structure is a small Ponzi, and it collapses the moment new deposits slow.

  • Customer deposit balances that grow on the books but never convert to revenue.
  • Refunds paid slowly, or only after repeated complaints.
  • Cash flow that depends on new deposits to meet current obligations.
  • A gap between deposits held and work actually completed.

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